Refund policy
Effective date: September 28, 2026
We stand behind every product we sell and want you to shop with confidence. Obselle is a brand operated by Admark Media LLC, 111 Speen Street, 2nd Floor, Framingham, MA 01701, United States. All purchases are one-time purchases, and you will never be charged again unless you place a new order.
Returns and refunds
You may request a return within 30 days of the date your order was delivered.
- Contact us. Email support@obselle.co or call 1-888-351-5058 with your order number. We reply within 24 hours with return instructions and the return address.
- Send the product back. Ship the product back within 14 days of receiving your return instructions. We recommend a trackable shipping method, and return shipping costs are the customer's responsibility unless the return is due to our error.
- Receive your refund. We issue your refund within 5 business days of receiving your return. The refund covers the product price you paid, and original shipping charges, if any, are refunded when the return is due to our error.
Refunds are always issued to your original payment method, and we email you a confirmation when your refund is processed. Your bank or card issuer may take an additional 5 to 10 business days to post it to your account.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or refund you in full, including any shipping you paid, and you will not need to return the item.
Lost packages
Packages that are lost in transit are covered by our Shipping Policy, and we will replace or fully refund them.
Cancellations
You may cancel your order for a full refund at any time before it ships by contacting support@obselle.co or 1-888-351-5058.
Sale and discounted items
Items purchased on sale or with a discount code are eligible for return and refund on the same terms as full-price items, based on the amount you actually paid.
Customers in the European Union and United Kingdom
If you live in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason, and our 30-day return window runs longer than this. Nothing in this policy limits the rights you have under the consumer protection laws of your country.
Questions about a charge
If you have any concern about a charge, please contact us at support@obselle.co or 1-888-351-5058. Most issues are resolved the same day, and reaching us directly is usually faster than opening a dispute with your bank.
Contact
Admark Media LLC (Obselle) 111 Speen Street, 2nd Floor, Framingham, MA 01701, United States Email: support@obselle.co · Phone: 1-888-351-5058